IRELAND - Detailed Description of Key Programmes Certified by NTCB
Professional Craft Programmes
|
Programme
|
Duration
|
Hours
in College |
Hours
Worked in Supervise Work Experience (Alternance) |
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Restuarant Service
|
1 year
|
480
|
1120
|
Industry Knowledge
Customer Relations Hygiene and Personal Presentation Safety and Security Employee/Employer Relations New Technology and Computerised Equipment Meal Mise-en-Place Greeting the Guest and Taking the Order Service Areas and Equipment Carrying, Serving and Clearing Billing and Payment Wine & Other Beverages Product Knowledge and Equipment Preparatory Tasks Service Tasks Specific Safety, Health And Security Aspects Control Tasks Basic Bar Law Complementary Studies European Language |
Minimum Junior Certificate
(9 years education) or Completion of NCVA Level 2 or Industry nomination |
Waiter
Waitress |
|
Programme
|
Duration
|
Hours
in College |
Hours
Worked in Supervised Work Experience (Alternance) |
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Accommodation
Service |
1 year
|
300
|
1260
|
Industry Knowledge
Customer Relations Hygiene and Personal Presentation Safety and Security Employee/Employer Relations New Technology and Computerised Equipment Cleaning Equipment and Cleaning Agents Guest Contacts Bedding, Linen and Laundry Servicing and Cleaning of Bedrooms, Bathrooms And Public Areas Room Service |
Minimum Junior Certificate
(9 years education) or Completion of NCVA Level 2 or Industry nomination |
Accommodation Assistant
|
|
Programme
|
Duration
|
Hours
in College |
Hours
Worked in Supervised Work Experience (Alternance) |
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Bartending
|
1 year
|
300
|
1260
This includes
2 days per week in alternance during 16 of the 20 week college based element |
Industry Knowledge
Customer Relations Hygiene and Personal Presentation Safety and Security Employee/Employer Relations New Technology and Computerised Equipment Preparatory Tasks Greeting the Guest and Taking the Order Dispense and Service Tasks Closing Tasks Control Tasks Basic Bar Law Product Knowledge and Equipment Complementary Studies European Language |
Minimum Junior Certificate
(9 years education) or Completion of NCVA Level 2 or Industry nomination |
Bar Person
|
|
Programme
|
Duration
|
Hours
in College |
Hours
Worked in Supervised Work Experience (Alternance) |
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Professional Cookery
|
2 years
|
Yr 1
1024 Yr 2
512380
|
Yr 1
Min 480 Yr 2
1120 |
Introduction to Cookery
Principles Development of Cookery Skills Hospitality Knowledge And Skills Related Theory Catering Sectors and Systems Menu Planning and Diet Considerations Volume Cookery Food Processing and Technology Classical European, Oriental and Creative Cookery Kitchen Organisation Hospitality and Diningroom Service New Technology and Computerised Equipment Complementary Studies European Language |
Minimum Junior
Certificate (9 years education) or Completion Of NCVA Level 2 or Industry nomination
|
Commis
Chef
|
|
Programme
|
Duration
|
Hours
in College |
Hours
Worked in Supervised Work Experience (Alternance) |
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Hospitality
Skills |
2 years
|
1650
|
1280
|
Food and Beverage
Operations Accommodation Service Food Production Communications & Related Industry Knowledge Front Office Operations European Language |
Minimum
Junior Certificate (9 years education) Usually Leaving Certificate
(12 years education) |
Hospitality
Assistant |
|
Programme
|
Duration
|
Hours
in College |
Hours Worked in Supervised Work Experience (Alternance)
|
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Front Office Operations
|
1 year
|
700
|
640
|
Communications
Customer Care & Sales Techniques Front Office Operations Information Technology And Office Skills European Language |
Minimum Junior Certificate
(9 years education) Usually Leaving Certificate
(12 years education) |
Receptionist
|
|
Programme
|
Duration
|
Hours
in College |
Hours
Worked in Supervised Work Experience (Alternance) |
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Front Office Operations
For Those with business/ commercial qualifications
|
16 weeks
|
512
|
620
|
Communications
Customer Care & Sales Techniques Front Office Operations Information Technology And Office Skills European Language |
Minimum Junior Certificate
(9 years education) Usually Leaving Certificate
(12 years education) |
Receptionist
|
|
Programme
|
Duration
|
Hours
in College |
Hours
Worked in Supervised Work Experience (Alternance) |
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Tourism Skills
|
2 years
|
1228
|
2160
|
Tourism and Industry Knowledge
Tourism Retail Skills Visitor Information and Office Skills Guiding Skills Customer Care Professional Work Practices Living Issues Visitor Attraction Services European Language |
Minimum Junior Certificate
(9 years education) Usually Leaving Certificate
(12 years education) |
Tourism Assistant
|
Advanced Craft and Supervisory
|
Programme
|
Duration
|
Hours
in College |
Hours
Worked in Supervised Work Experience (Alternance) |
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Advanced Accommodation Skills
|
10 weeks
(full-time) |
600
|
Not Applicable
|
Principles, Techniques and Routines of Cleaning
Cleaning Equipment Materials and Agents Linen and Laundry Customer Care In-house Personal Selling And Promotion Accommodation Cost and Quality Control Accommodation Law Information Technology Interior Design and Maintenance |
Those with Accommodation Service Certificate and 1 years experience
or 3 years industry experience |
Accommodation Supervisor or Accommodation Manager
|
|
Programme
|
Duration
|
Hours
in College |
Hours Worked in Supervised Work Experience (Alternance)
|
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Advanced Bar Skills
|
10 Weeks
Full-time |
200
|
Not Applicable
|
Beverage Knowledge and Service
Food Service Techniques Menu and Food Knowledge Wine Knowledge and Service Customer Care In-house Personal Selling And Promotion Bar and Restaurant Control Bar and Restaurant Law Bar and Restaurant Information Technology Bar and Restaurant Design And Maintenance |
Those with Bar Service Certificate and 1 years experience
or 3 years industry experience |
Bar Supervisor or Bar Manager
|
|
Programme
|
Duration
|
Hours
in College |
Hours Worked in Supervised Work Experience (Alternance)
|
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Advanced Restaurant Skills
|
10
Full-time |
200
|
Advanced Food Service Techniques
Banqueting and Outdoor Catering Menu Knowledge Wine Knowledge & Service Customer Care In-house Personal Selling And Promotion Restaurant Cost Control Restaurant Law Restaurant Information Technology Restaurant Design and Maintenance |
Those with Food Service Certificate and 1 years experience
or 3 years industry experience |
Diningroom Supervisor or Restaurant Supervisor
|
|
Programme
|
Duration
|
Hours
in College |
Hours
Worked in Supervised Work Experience (Alternance) |
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Advanced Culinary Arts
|
Day Release over 3 years
|
600
|
Day Release Programme
|
6 modules
Kitchen Management Larder 1 + 2 Pastry 1 + 2 Gastronomy |
Those with Professional Cookery Certificate and 2/3 years industry experience
|
Senior Chef
Chef de Cuisine |
|
Programme
|
Duration
|
Hours
in College |
Hours
Worked in Supervised Work Experience (Alternance) |
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Supervisory Development
|
8 weeks
Full-time |
200
|
Not Applicable
|
Role and Attributes of a Supervisor
Supervisory Management Skills Human Resource Management Trainer in Industry Skills Sales, Marketing for the Tourism Industry Total Quality Management Labour Legislation Information Technology Bookkeeping and Accounting |
Those with industry experience
|
Supervisory position
|
|
Programme
|
Duration
|
Hours
in College |
Hours
Worked in Supervised Work Experience (Alternance) |
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Advanced Certificate in Tourism Business Studies
|
20 weeks
|
500
|
Not Applicable
|
Tourism Studies
Tourism Marketing and Product Development Tourism Business Studies Supervisory Studies and Quality Orientation in Tourism Language |
Tourism Skills Certificate & 1 year experience
or 3 years industry experience or Graduate of appropriate 3rd level programme |
Tourism Supervisor or Manager or Owner
|
|
Programme
|
Duration
|
Hours
in College |
Hours Worked in Supervised Work Experience (Alternance)
|
Main Curriculum Areas
|
Access
|
Job Title
on Completion |
|
Customer and Information Skills
[Distance Learning]
|
6 months
|
400
(this consists of off-the job seminars, self-study and familiar-isation trips |
Participants are in employment
|
Tourism Studies
Profile of Tourism Ireland as a Tourism Destination Cultural Studies of Ireland Tourism Retail, Information and Service Skills Sales, Promotion and Merchandising Information Skills Office Procedures Setting and monitoring Standards in the Tourist Information Office Quality and Customer Orientation in Tourism Customer Welfare Customer Service Skills Communications The Tourist Adviser |
Employed as tourism advisers in Tourist Information Offices - all must have Leaving Certificate and many have degrees
|
Tourist Information Adviser
|
Management Programmes
Management programmes vary in duration and structure from college to college. However curriculum for all programmes across colleges is validated by the NCEA (or DIT). All programmes include block periods of supervised work experience in the industry. These placements which must be completed satisfactorily are undertaken in Ireland and/or abroad. The following are examples of curriculum areas within the management programmes.
Degree Level
Hospitality Operations Management, Communications, Accounting, Marketing, Economics for the Hospitality Industry, Statistics & Information Technology, Management Science, Human Resource Management, Hospitality Computer Systems, Hospitality Law, Strategic Management, Financial Management, Technology Management, European Language and two electives from a range of related subjects.
Diploma Level
Food Studies, Catering Studies, Accommodation Studies, Tourism Studies, Business Studies, Accountancy, Management Studies, Information Studies, Finance and Control, Hospitality Management, Marketing, Business Policy and Business Policy Project, and European Language.
Certificate Level
Bookkeeping, Law, Behavioural Science, Food and Beverage Operations, Accommodation Operations, Food Microbiology and Hygiene, Health and Safety, Computer Applications, Supervisory Management, Ethics, Hotel and Catering Operations, Food Science and Nutrition, and European Language.
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